Last updated: September 17, 2026
We want you to be satisfied with your purchase. This policy explains how returns and refunds work at vibrammall.
Return Window
You may return an eligible item within 30 calendar days of delivery. We offer 30-day hassle-free returns.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it.
- In its original packaging, with all tags, accessories, and inserts included.
- Free of damage caused after delivery.
If the item is defective or was damaged in transit, please contact us first so we can confirm the issue and arrange the return.
What We Do Not Offer
We do not offer direct exchanges. If you want a different size, color, or item, please return the original item for a refund and place a new order. This is usually faster than waiting for an exchange to be processed.
Return Shipping Costs
Return shipping is free for eligible returns. We do not charge a restocking fee, and we do not charge a reshipping fee.
Responsibility for return shipping:
- Defective or incorrect item: We cover return shipping. You will receive a prepaid return label.
- Change of mind (remorse): We also cover return shipping for eligible remorse returns within the 30-day window. You will receive a prepaid return label.
- Items that do not meet the return conditions: We may decline the return or, if we accept it, deduct the actual return shipping cost from the refund. We will tell you before processing if this applies.
How to Start a Return
- Email info@vibrammall.com with your order number and the reason for the return.
- We will review your request and, if it qualifies, send you a prepaid return label and instructions.
- Pack the item securely in its original packaging.
- Ship the item to the return address below using the prepaid label.
- Keep the tracking number until your refund is issued.
Return address:
614 Jaudon Street, Rincon, GA 31326, United States
Refund Timing
Once we receive your return, we inspect the item within 1–2 business days. If it meets the return conditions, we process the refund within that same 1–2 business day period. The refund is sent back to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Late or Missing Refunds
If you have not received your refund after 10 business days from the date we processed it, please check your bank account and contact your card issuer or PayPal first. If you still cannot locate the refund, contact us at info@vibrammall.com.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a prepaid return label and process a refund or replacement after inspection.