Last updated: September 17, 2026
Thank you for shopping with vibrammall. We aim to make delivery clear and predictable for every customer in the United States.
Where We Ship
We currently ship only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territories. We also do not deliver to P.O. boxes, APO/FPO addresses, or any international destination.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Our daily cut-off time is 2:00 PM Eastern Time (ET). Orders placed before 2:00 PM ET on a business day will begin processing the same day. Orders placed after 2:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
Processing time is 1–2 business days after the order is placed. This is the time required to confirm your order, prepare the item, and hand it to the carrier.
Shipping Time and Total Delivery
Once your order leaves our facility, the carrier will deliver it. The table below shows the estimated shipping time after processing:
| Shipping Destination | Processing Time | Estimated Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| Contiguous 48 U.S. states | 1–2 business days | 3–5 business days | 4–7 business days |
The shipping time shown above is an estimate provided by the carrier. It is not a guaranteed delivery date. Weather, peak season volume, carrier delays, or other unforeseen events may occasionally extend delivery time. If a delay occurs, we will provide updated tracking information when available.
Shipping Cost
Standard shipping is free for all orders shipped to the contiguous 48 United States. There is no minimum order requirement to qualify for free shipping. We do not charge shipping fees at checkout for eligible destinations.
Carriers
We select a carrier based on the destination state and the size of the shipment. Depending on your delivery address, your order may be shipped via USPS, UPS, FedEx, or another major regional carrier. The carrier selected for your order will be shown in your shipping confirmation email.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that number on the carrier’s website to follow your package. If you do not receive tracking information within 2 business days after your order was placed, please contact us at info@vibrammall.com or call +1 912-665-0076 during our service hours, Monday–Friday, 9:00 AM–6:00 PM ET.
Missing, Delayed, or Damaged Shipments
If tracking shows your package as delivered but you cannot locate it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery scan. If your package arrives damaged, please keep the packaging and contact us within 48 hours of delivery so we can review the issue with the carrier.
Sales Tax
We do not collect sales tax on orders placed through vibrammall. No tax is added at checkout. If your state requires you to report use tax on online purchases, that obligation rests with you as the buyer.